What Your Front Line Staff NEED to Know – Accessible Customer Service

If your Customer Service Reps don’t know how to interact with Canadians with disabilities you lose the business of 3.8 million people. Learn how to provide accessible customer service!

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Image of the words Accessible Customer Service Plan with various symbols representing different disabilities

Its simple. If your Customer Service Reps don’t know how to interact with Canadians with disabilities you lose the business of 3.8 million people. Don’t worry! This article will explain and summarize how your staff can provide accessible customer service.

This is important for your business because as Marketers, this is another component of your company that can be utilized to demonstrate AUTHENTICITY, TRUST and that you CARE about your consumers. When you take a little extra step to assert that you want your consumers to be understood then it makes the job for Marketers easier. Heck “accessibility” itself will be another great keyword for you to use in your campaigns.

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